Privacy Policy

• Account information (email address, password)
• Google OAuth profile data (if you sign in with Google)
• Payment details (processed securely by Stripe — we never store raw card data)
• Files you upload for translation (temporarily stored for processing)
• Glossary terms and custom translation preferences
• Communication data (support tickets, feedback)

We automatically collect certain information when you visit our website:

• Device information (browser type, operating system)
• IP address and approximate location data
• Usage data (pages visited, translation jobs submitted, file formats used)
• Credit balance and transaction history
• Performance and error data

When you submit a file for translation, the file content is:

• Uploaded to our secure cloud storage (AWS S3) for processing
• Sent to AI translation providers (Anthropic Claude, OpenAI, DeepL, or Google Translate) depending on the job configuration
• Retained on our servers for 7 days after job completion, then permanently deleted
• Never used to train AI models or shared with third parties beyond translation processing

If your files contain sensitive personal data, you are responsible for ensuring you have the right to share that data with us for translation purposes.

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences
• Analyze website traffic (via Google Analytics)
• Improve user experience
• Maintain security

You can control cookie preferences through our cookie banner and browser settings.

• Provide and maintain our translation services
• Process your translation jobs and deliver translated files
• Manage your credit balance and process Stripe payments
• Send administrative information (receipts, job completion notices)
• Provide customer support
• Prevent fraud and abuse

• Analyze usage patterns (via Google Analytics)
• Understand which file formats and language pairs are most used
• Improve translation quality and performance
• Debug and optimize the platform
• Develop new features and format support

• Service updates and announcements
• New format support and feature releases
• Marketing communications (with consent)
• Respond to inquiries and support requests
• Security alerts

We share data with trusted service providers strictly to operate our service:

• Payment processing — to handle credit purchases securely
• Cloud storage — to store uploaded files and translated outputs temporarily
• AI translation providers — to perform the translation of your file content
• Analytics — to understand usage and improve the service
• Cloud hosting — to run and deliver the platform

File content is sent to AI translation providers solely for the purpose of translation. Providers are not authorized to retain or train on your content beyond what their standard terms permit.

You have the right to:

• Access your personal data and translation history
• Correct inaccurate account data
• Request deletion of your account and associated data
• Request removal of uploaded files before the 7-day auto-deletion
• Object to processing
• Data portability

You can manage your cookie preferences through:

• Our cookie consent banner
• Browser settings
• Google Analytics opt-out
• Do Not Track signals

You can opt-out of marketing communications by:

• Using unsubscribe links in our emails
• Adjusting communication preferences in your account settings
• Contacting our support team

We implement security measures including:

• SSL/TLS encryption for all data in transit
• Encrypted storage for files on AWS S3
• Authentication required for all dashboard and file access
• Access controls and least-privilege principles
• Regular security assessments

• Essential cookies (session management, CSRF protection)
• Analytics cookies (Google Analytics — usage patterns)
• Preference cookies (language, UI settings)

We use Google Analytics to:

• Analyze website traffic and user flows
• Understand which features and file formats are most used
• Improve our services based on real usage data

You can opt-out of Google Analytics using:

• Our cookie banner settings
• Google Analytics Opt-out Browser Add-on